How to Get Help in Windows Factory Reset If you are looking to restore your Windows computer to its original state, then performing a factory reset is the best option. However, it can be challenging to initiate the process, and you may need help to carry out the task successfully. In this article, we will provide you with a step-by-step guide on how to get help in Windows factory reset.

Why Do You Need to Perform a Factory Reset?

Before we dive into the steps, let’s first understand why you may need to perform a factory reset. There could be several reasons, such as: – Your computer is infected with malware or viruses, and you cannot remove them. – You want to sell your computer, and you need to wipe out all your personal data. – Your computer is running slow, and you want to start fresh.

Step-by-Step Guide

Here’s how you can perform a factory reset in Windows:

Step 1: Backup Your Data

Before you proceed with the factory reset, ensure that you back up all your important data. A factory reset will erase all your files, documents, pictures, and videos. You can use an external hard drive or cloud storage to back up your data.

Step 2: Initiate the Process

To initiate the factory reset process, go to the Windows start menu and click on the gear icon to open the settings app. Now click on “Update & Security” and select “Recovery” from the left menu. Under “Reset this PC,” click on “Get started.”

Step 3: Choose Your Reset Option

You will now see two options: “Keep my files” and “Remove everything.” Choose the option that best suits your needs. If you select “Keep my files,” Windows will remove all your installed apps, but your personal data will be preserved. If you choose “Remove everything,” Windows will erase all your data, including installed apps and personal files.

Step 4: Proceed with the Reset

Once you have selected your reset option, click on “Next” and then “Reset.” The process may take some time, depending on your computer’s specifications. Once the reset is complete, your computer will restart, and you will see the initial setup screen.

Getting Help

If you face any issues during the factory reset process, you can get help from Microsoft support. Here’s how:

Step 1: Open the Settings App

Click on the Windows start menu and open the settings app.

Step 2: Go to the “Update & Security” Section

Click on “Update & Security” from the settings menu.

Step 3: Contact Support

Under “Get Help,” click on “Contact Support.” You can choose to chat with a support agent, schedule a call, or request a call back.

Conclusion

Performing a factory reset can be a daunting task, but with the right guidance, it becomes manageable. We hope this article has provided you with a step-by-step guide on how to get help in Windows factory reset. Remember to always back up your data before resetting your computer, and if you encounter any issues, seek help from Microsoft support.